![]() The company serves government, financial services, healthcare, telecommunications, manufacturing, IT services, technology, oil and gas, education, and consumer products through direct sales team and resale partners. Further, it provides App Engine product Automation Engine enables application to extend workflows platform privacy and security product procurement operations management suite and professional and customer support services. In addition, the company offers integrated risk management product to manage risk and resilience environmental, social and governance management product human resources, legal, and workplace service delivery products safe workplace suite products customer service management product and field service management applications. It also provides information technology (IT) service management applications IT service management product suite for enterprise’s employees, customers, and partners strategic portfolio management product suite IT operations management product that connects a customer’s physical and cloud-based IT infrastructure IT asset management and security operations that connects with internal and third party. The company operates the Now platform for workflow automation, artificial intelligence, machine learning, robotic process automation, process mining, performance analytics, electronic service catalogs and portals, configuration management systems, data benchmarking, encryption, and collaboration and development tools. provides enterprise cloud computing solutions that defines, structures, consolidates, manages, and automates services for enterprises worldwide. McDowell does not hold any equity positions with any company mentioned in this article.ServiceNow, Inc. That’s a compelling story.ĭisclosure: Steve McDowell is an industry analyst, and NAND Research an industry analyst firm, that engages in, or has engaged in, research, analysis, and advisory services with many technology companies, which may include those mentioned in this article. This is a really nice offering that will make ServiceNow more competitive while increasing its existing customers' satisfaction and productivity. Now Assist demonstrates ServiceNow's ongoing commitment to innovation, innovation which defines its reputation as a leader in digital workflow automation. ![]() It’s a solid addition to the Now Platform. The company is weaving AI into nearly every process and workflow, optimizing performance, and adhering to ServiceNow's controls for ethical and responsible AI development and use. ServiceNow brings a robust set of AI enablers to its platform with Now Assist. ServiceNow isn't just following a trend Now Assist is enterprise-grade AI, delivered and backed by ServiceNow's strength and unmatched legacy. We’re seeing an overwhelming number of GenAI-enhanced features introduced into software products daily. Text-to-code fosters seamless coding experiences across the enterprise, promoting rapid development and increased productivity. It ensures the processed data on the platform maintains a superior level of security compared to other code-generation technologies.Īn exciting feature, text-to-code, is now generally available, converting natural language text into high-quality code suggestions and, in some instances, complete code. Trained on ServiceNow's proprietary engineering code, this offering delivers higher-quality, more scalable results. Now Assist for Creator supports development teams in rapidly creating and scaling applications on the Now Platform. This equips HR teams to address problems quickly and with confidence. HR managers can efficiently address various issues, such as payroll discrepancies and paperwork changes, by reviewing instant summaries of case topics, prior interactions from live chat and virtual agent sessions, and previous resolutions and actions. Now Assist assists HR leaders in enhancing productivity and operational efficiency by allowing them to reduce redundant manual tasks within HR teams and offering employees the answers they need with minimal disruption to their daily activities. ![]() Now Assist also has functionality that will help improve Human Resources Service Delivery (HRSD). Now Assist for Human Resources Service Delivery (HRSD) ![]()
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